Most homeowners are told a roof is warrantied and never find out what that covers. Here is the whole thing in plain English, including what it does not cover.
This trips up almost everybody, and roofing companies are not always in a hurry to clear it up. When someone tells you your new roof is "fully warrantied," ask which warranty they mean, because there are two and they protect you against different failures.
If a shingle fails because of how it was manufactured, a defect in the product itself, that is the manufacturer's responsibility. The coverage comes from them, not from your roofer. Terms vary significantly by product line, and the headline number on the marketing material is usually the best-case term under ideal conditions.
We give you the actual manufacturer documentation for whatever system goes on your roof. Read it. Note in particular that most manufacturer warranties require correct installation and adequate ventilation, which means a badly installed roof can void the material warranty you are counting on.
This is the one that matters most, because installation error causes far more roof failures than manufacturing defects.
A workmanship warranty is a promise from the contractor who did the work: if your roof leaks because of how it was installed, they come back and fix it at no cost to you for the length of the term. A fastener driven wrong. A flashing detail sealed poorly. A valley cut short. A pipe boot not seated correctly. Those are workmanship failures, and they are the roofer's problem, not the manufacturer's and not yours.
Tru Armor offers 2-year and 5-year workmanship terms. The term that applies to your project is printed on your estimate before you sign anything, so there is never a conversation later about what you were promised. Get that in writing from any contractor you are considering, including us. A verbal warranty from a company that may not exist in three years is not a warranty.
Call 208-550-9387 and describe what you are seeing. We schedule an inspection. If the cause falls under workmanship, we fix it. There are no claim forms, no adjusters, and no argument about whether you are still covered, your term is on the estimate we gave you the day you hired us.
If the cause turns out to be storm damage or something outside the warranty, we will tell you that and show you the photos, then help you figure out the right path, usually an insurance claim.
That last pair matters more than people think. A five-year warranty is only worth something if the company is still around in year four. We are a family business operating out of Eagle, Idaho, and that is not going to change.
Free inspection, written scope, and the workmanship term stated in writing before you decide anything.
Not by itself. A 25-year warranty from a company that has been in business two years is worth less than a 5-year warranty from an established local business. Read what is actually covered and consider who is standing behind it.
Yes. Repair work carries a workmanship warranty on the work performed, with the term stated on your estimate. It covers the repair we did, not the rest of the roof we did not touch.
Common causes: unauthorized work or modifications by other contractors, structural changes, inadequate maintenance, and installing equipment through the roof without proper flashing. Satellite and solar installers are a frequent culprit. Call us before anyone penetrates your roof.
Some manufacturers require registration within a set window after installation to activate full coverage. We will tell you if yours does and give you the documentation, but the registration is generally done in the homeowner's name.
Justin and Craig got us a bid within a day or two of me contacting them. The price was great and the warranty was better than other quotes I received. The crew that worked at our house was respectful and made sure everything was cleaned up at the end of each day. I highly recommend them if you need your roof repaired or replaced.
Tell us the basics and a local Tru Armor roofer calls you back to confirm a time that works.
Call or text 208-550-9387. If it is an active leak, call - leak calls jump to the front of the line.
Call 208-550-9387